Help Centre
PKR91 FAQ – Answers for Pakistan Players
Got a question about your account, a deposit, a Bonus or how Cricket betting works on PKR91? This page covers the most common questions from players across Pakistan. Scroll through or jump to the section you need.
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Support Topics
What Can We Help You With?
Below are the six most common areas where PKR91 players in Pakistan look for guidance. Each is covered in full in the FAQ accordion sections further down.
Deposits and Payments
Learn how to fund your PKR91 account in PKR using JazzCash, Easypaisa, Raast, Bank Transfer or mobile wallets. Understand processing times and what to do if a transfer does not reflect.
Withdrawals
Get clear answers on how to request a PKR Withdrawal, how long processing takes, what verification may be needed, and the most common reasons a Withdrawal gets delayed.
Bonus and Promotions
Understand how wagering requirements work, which games count towards Bonus rollover, expiry periods, and what happens to a Bonus if you request a Withdrawal before completing it.
Cricket and Sports Betting
How PSL and T20 bet settlement works, what happens when a match is abandoned, how live betting odds update, and how to read a betting slip before confirming a wager.
Account and Login
Answers on forgotten passwords, account verification, updating your mobile number or email, and what to do if you believe your account has been accessed without your knowledge.
App and Downloads
How to download and install the PKR91 App on Android or iOS, how to update it, what to do if the App is not loading, and whether App login credentials differ from the website.
Account
Visit the Register page, enter your full name, a valid mobile number, your email address and a secure password. Confirm your age (18+) and complete the verification step sent to your mobile or email. After that your account is active and ready to fund.
On the Login page, use the password recovery option and follow the steps sent to your registered email or mobile. If you no longer have access to those, contact support at the email in the footer with your registered name and mobile number. Do not create a new account while waiting for a recovery response.
No. One account per person is strictly enforced. Duplicate accounts may be merged or permanently restricted, and any Bonus credited through a secondary account will be voided. If you have an issue with your existing account, contact support rather than registering again.
Contact the support team with your account name and a brief explanation of what you need changed. For security reasons, identity verification may be required before the update is applied. Keep your contact details current so account recovery and important notifications work properly.
Deposits
PKR91 supports JazzCash, Easypaisa, Raast, Bank Transfer, cards and mobile wallets for deposits in PKR. The exact methods available on your account may vary. JazzCash and Easypaisa are the most commonly used options for players in Pakistan and typically reflect within minutes.
Most JazzCash deposits reflect within a few minutes. If 30 minutes have passed and the balance has not updated, contact support with your registered mobile number, the transaction ID or reference number from your JazzCash confirmation message, the amount in PKR and the approximate time of transfer. Do not make another deposit before confirming the original one has been resolved.
Minimum deposit amounts vary by payment method and may also depend on any active promotional requirements. Check the deposit page in your account for the current minimum applicable to the method you are using. Always make sure the deposit amount meets any Bonus activation threshold if you intend to claim a Bonus offer.
Withdrawals
Log in to your account and navigate to the Withdrawal section. Select your preferred method – JazzCash, Easypaisa, Raast or Bank Transfer – enter the amount in PKR and confirm. Your registered name must match the name on the receiving account. Processing times vary by method but most withdrawals are handled within one business day once approved.
Common reasons for a delay include: an active Bonus with remaining wagering requirements, a pending identity verification, a name mismatch between your PKR91 account and the receiving payment account, or a high-value Withdrawal that requires additional review. If your Withdrawal has been pending for more than 24 hours, contact support with the request details.
Identity verification is not always required for routine withdrawals, but it may be requested for larger amounts or if there is a question about account ownership. If asked, you may need to provide a copy of your National Identity Card. This is a standard account security measure and is handled confidentially.
Bonus and Promotions
A wagering requirement is the number of times you must play through your Bonus balance before it converts to withdrawable real money. For example, a 10x wagering requirement on a PKR 500 Bonus means you need to place a total of PKR 5,000 in bets on eligible games before the Bonus becomes cashable. The specific requirement varies by promotion – always check the Promotions page for exact terms.
No. Requesting a Withdrawal before completing your wagering requirement will result in the Bonus balance being removed from your account. Only the portion of your balance that is not Bonus funds – your real-money deposits – would remain withdrawable. Complete the wagering first if you want the Bonus to count.
Not necessarily. The eligible games and their contribution percentages vary by promotion. Slots typically count at 100%, while some Casino table games may count at a lower rate or not at all. Check the specific Bonus terms on the Promotions page for the full list of eligible games and their wagering contribution rates.
Cricket and Sports Betting
Bets are settled based on the official result at the end of the match. For PSL and T20 games, this includes any Super Over result if the match goes to a tie. Settlement typically happens within a short time after the official result is confirmed. Live bet outcomes are settled based on the result at the time the bet was placed.
If a match is abandoned without a result, most bets are voided and stakes are returned to your PKR balance. If a match is decided via the DLS method due to rain or other interruptions, bets are settled on the official result. Match-specific rules may vary – refer to the betting terms for the precise settlement policy on a given market.
Yes. In addition to Cricket and PSL, PKR91 covers Football including international matches and major club competitions, as well as Esports titles. The full range of available markets can be found on the Bet page. Markets and available events update regularly based on the sporting calendar.
Casino and Slots
The Game Lobby has search and filter options to help you find a specific Slots title quickly. You can browse by category – Slots, Live Casino, Fish Games or table games – or use the search bar if you know the title. New and popular games are usually featured prominently at the top.
Fish Games are skill-influenced arcade-style games where you shoot at fish and sea creatures to earn points that convert to real PKR winnings. Different fish carry different point values. They are popular for players who prefer something more interactive than standard Slots. Visit the Fish Games page to see what is currently available.
Yes. Live Casino tables with real dealers are fully accessible on mobile browsers and through the PKR91 App. A stable internet connection is recommended for the best experience since Live Casino streams video in real time. Mobile data works fine, but Wi-Fi will give you the smoothest performance.
App
Visit the Download page for the latest App version and installation instructions for both Android and iOS. The App uses the same login credentials as your web account so nothing extra needs to be set up once installed.
First, check that your internet connection is working. If it is, try closing the App completely and reopening it. If the problem persists, clear the App cache from your phone settings or try uninstalling and reinstalling the latest version from the Download page. If none of these resolve the issue, contact support with your phone model and the version of the App you have installed.
Security
Contact support immediately using the email address in the footer. Provide your registered name, mobile number and a description of what you noticed – unexpected bets, a balance change, or an unfamiliar login time. The team can place a temporary hold on your account while the situation is reviewed. Change your password as soon as you regain secure access.
No. PKR91 support will never ask for your account password, JazzCash PIN, Easypaisa password or any banking credentials. If you receive a message asking for these details and claiming to be from PKR91, do not respond. Report it to the genuine support team via the email shown in the footer.
Contact support and request a temporary pause, a longer break or a permanent closure depending on what you need. The team can apply account-level restrictions including deposit limits. For general guidance on managing gaming time and budget, visit the Responsible Gaming page.
Didn't find your answer? Send a message to the support team at the email address in the footer. Include your registered name, mobile number and a clear description of your question. Do not include your password in any support email.
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